Material de la ponencia: https://ponencias.futurasoft.net/ponencias/2025-lean-six-sigma-services-bogota/
Lean Six Sigma in Services: Removing Waste Where No Factory Exists
Applying the eight wastes to banks, hospitals and public offices
- Evento
- Latam Operations Excellence Summit 2025
- Fecha
- Lugar
- Bogotá, Colombia
- Modalidad
- Híbrida
- Idioma
- Inglés
- Asistentes
- 180
Lean was born on the factory floor, but most waste today lives in emails, approvals and hand-offs. A practical tour of the eight wastes in service organizations, with Latin American cases.
Service organizations hide their waste well: it sits in inboxes, approval chains and duplicated data entry. This talk translated the classic eight wastes into the language of banks, hospitals and public offices.
Key ideas
- Waiting is the most expensive waste in services, and the least measured.
- Rework often starts with a badly designed form.
- Unused talent is the waste nobody reports.
Diapositivas
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Descarga las diapositivas en: https://ponencias.futurasoft.net/_astro/slides.CG1s72en.pdf